Card Services Manager—Full Time

333 North 44th Street, Phoenix, AZ

Direct, lead and manage the support staff directly involved in the Card Services area to ensure consistent, accurate, courteous and efficient member service. Provide managerial and administrative duties associated with efficient delivery of card service products and services to Arizona Federal members. Monitor and recommend operational improvements in the card services areas involving products, services and staffing. Oversee implementation of new or improved services. Improve card services education and operational support to Arizona Federal staff, resulting in high levels of member service.

Associates degree or two-year equivalent required. Bachelors Degree (B.A.) preferred. Four years experience in a financial institution or related field and/or equivalent combination of education and experience required. Knowledge of computers and software applications in Windows, Excel, Access and Word is required. One year supervisory/managerial experience required, two years preferred. Ability to type 45 words per minute. Ability to read, write and speak in English. Ability to read, analyze and interpret technical procedures, financial reports, legal documents and government regulations. Ability to write business correspondence, write reports and procedure manuals. Ability to communicate verbally both in person and on the telephone. Ability to speak effectively presenting information to groups of membership, management and board of directors. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to apply mathematical concepts to determine and test reliability and validity.

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