Electronic Statement Consent and Agreement

INTRODUCTION

This Agreement and Disclosure specifically governs the CU Online Electronic Statement Service, and informs you of your rights and responsibilities and the terms and conditions associated with the service you have requested. Please read this Agreement and Disclosure carefully. In this Agreement and Disclosure, the words “you”, “your”, and “yours” mean each and every one who utilizes Electronic Statement Services. The words “we”, “us”, “our”, and “credit union” mean Arizona Federal Credit Union. The words “the Service” refers to the CU Online Electronic Statement Services.

You agree to be bound by all terms and conditions contained herein, in addition to the terms and conditions in our other agreements (found in the Membership Agreement and CU Online Internet Agreement and Electronic Funds Transfer Disclosure). You further agree to follow all instructions provided by the Service and reflected on your computer screen. You further agree to abide by any terms or conditions, which may be added because of future enhancements to CU Online Electronic Statement Services.

SERVICES

Except as otherwise provided for herein, using your personal computer (PC) and your designated User ID and Password and/or Personal Identification Number (PIN), you can access your Credit Union account and Visa statement 24 hours - per day, seven days per week. You also have access to the most recent issue of the credit union’s monthly member newsletter. The credit union will provide your periodic financial account statement electronically. The scope of the information, notices and disclosures that we will provide to you is more fully described below.

BUSINESS DAYS

CU Online Electronic Statements will be available 24 hours a day, seven days a week, except when down for maintenance or as otherwise indicated in the paragraph titled “System Unavailability.”

AGREEMENT FOR RECEIVING ELECTRONIC DISCLOSURES

You specifically consent and agree that we may provide all disclosures, agreements, contracts, periodic statements, receipts, notices, modifications, amendments, and all other evidence of our transactions, or notice of the availability of any of the foregoing with you or on your behalf electronically through the CU Online system. In addition, you may withdraw your consent and revoke your agreement to receive records electronically. To request a paper copy or to withdraw your consent and agreement to receive electronic records you may call or write us as set forth in the Schedule. You may also withdraw your consent and begin to receive paper statements again by changing your statement delivery preference through the User Options feature in the CU Online system.

You may elect to have an email notification sent to you that your statement is available for viewing. This notification will be sent to the email address we have on file in the CU Online system at the time you provide your consent to this agreement. The credit union must receive notification of any change in email address at least three business days before the last business day of the month to give us time to affect the change. Failure to do so may result in a delay or lack of delivery of your statement notification for the given period. To change your email address, utilize the User Options feature in CU Online.

Upon receipt of your consent, we will provide all electronic records to you as applicable within the CU Online system, and send notification to the email address that you provide should you opt to receive an email notification. Upon receipt of your consent, both your account and Visa statement (if applicable) will cease being printed and mailed to you effective with the next statement processing date. You will be required to enter your CU Online PIN, created by you, to access all or certain electronic records. It is your sole responsibility to protect your logon and password from unauthorized persons. You understand that you have no expectation of privacy if electronic records are transmitted to an email address owned by your employer or any other persons that are not owners, borrowers, authorized users, etc. You further agree to release the credit union from any liability if the information is intercepted or viewed by an unauthorized party at the email address you provide.

Your statements will be available for a minimum of 24 months from the date of the statement.

EQUIPMENT AND SOFTWARE REQUIREMENTS

To use Arizona Federal’s CU Online services, you must use a personal computer or other device with the capacity to interface by modem or otherwise with the credit union’s or our agent’s system. The credit union is not responsible for providing any equipment, services or advice related to equipment necessary to interface with our system, and is not responsible for any error in connections, transmissions or otherwise regarding any system, software, entries or instructions.

These are the present minimum requirements that are required to access and use the system, which may change without notice. We make no warranty or representation regarding the access speed that you will have now or in the future, as such is beyond the control of the credit union (depending largely on your computer system and method of access -- e.g., dial up connection vs. DSL or other connection). In addition, these minimum requirements are likely to change as technology, software, and other matters continue to evolve.

ISSUANCE AND CONFIDENTIALITY OF YOUR USER ID AND PIN/PASSWORD

For purposes of this section, the words Personal Identification Number ("PIN") shall also mean "Password". You are required to select a PIN for use with the CU Online service. The PIN is required for security purposes in connection with the authentication of transfers and payments you initiate through the CU Online service. Your PIN is confidential and should NOT be disclosed to others or recorded on documentation or records located on or around your personal computer. You are responsible for the proper safekeeping of your PIN. You agree not to disclose or otherwise make your PIN available to anyone not authorized to sign on your accounts. If you authorize anyone to use your PIN, that authority shall continue until you specifically revoke such authority by changing the PIN or by notifying the credit union and obtaining a replacement PIN. You understand that if you reveal your PIN to anyone, or request that the credit union issue a PIN to anyone else, you have authorized that individual to transfer and withdraw funds from any of your accounts which can be accessed by the PIN, regardless of whether that person is authorized to transfer or withdraw funds from the account(s) by any means other than by use of CU Online. If you fail to maintain security of your PIN and the credit union suffers a loss, we reserve the right to terminate CU Online services to you under this Agreement and Disclosure as well as other credit union deposit and loan services. Users of the CU Online service should utilize such other PIN protection precautions as may be appropriate under any particular set of circumstances to ensure proper security over system access and access to account and transaction information and funds transfer capabilities. CU Online provides the capability for you to change your PIN. To help safeguard your security, you should change your PIN frequently. If you forget your PIN or your system access is disabled due to the use of an incorrect PIN, you must contact a credit union Representative to have a temporary PIN issued to you. You authorize Arizona Federal to reset your PIN as requested by any joint owner listed on your account. Contact the credit union at (602) 683-1000, or Toll Free at (800) 523-4603 (outside Maricopa County.) We reserve the right to require written re-application for a new/ replacement PIN.

IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC STATEMENT

Contact us IMMEDIATELY if you think your statement is wrong, or if you need more information. You may notify us at 602-683-1000 or 1-800-523-4603, or write to us at: P.O. Box 60070, Phoenix, AZ, 85082-0070. We must hear from you no later than sixty- (60) days after we sent the FIRST statement on which the problem or error appeared. Tell us your name and account number, the dollar amount of the suspected error, and the date it occurred. Describe the error or the transaction you are unsure about, and explain as clearly as you can, why you believe it is an error or why you need more information.

If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.

We will tell you the results of our investigation within ten (10) business days* after we hear from you, and will correct any error promptly. However, if we need more time, we may take up to forty-five (45) calendar days** to investigate your complaint or question. If we decide to do this, we will provisionally credit your account within ten (10) business days* for the amount you think is in error so you will have the use of the money during the time it takes us to complete our investigation. (NOTE: If the error you assert is an unauthorized Debit Card/ATM Card transaction, other than a cash disbursement at an ATM, we will provisionally re-credit your account within five (5) business days unless we determine that the circumstances or your account history warrant a delay, in which case you will receive provisional credit within ten (10) business days.) If we ask you to put your complaint or question in writing, and we do not receive it within ten (10) business days, we may not provisionally credit your account.

If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation. Expenses incurred by the credit union to research disputed transaction(s) shall be paid by you when such transaction(s) are proven to have been authorized by you or made by an unauthorized user. Further, when we determine that there was no error or that the disputed transaction(s) was authorized, you will repay any amount we provisionally re-credited to your account(s).
*If you give notice of an error within thirty (30) days after you make the first deposit to your account, we will have twenty (20) business days instead of ten (10) business days as indicated above.

**If you give notice of an error within thirty (30) days after you make the first deposit to your account, notice of an error involving a POS transaction, or notice of an error involving a transaction initiated outside the United States, its possessions or territories, we will have ninety (90) days instead of forty-five (45) days.

FEES AND CHARGES

There is currently no fee for the Service or termination thereof. However, Arizona Federal reserves the right to impose fees or to subsequently change any fee structure with or without notice as required by law.

DISCLOSURE OF ACCOUNT INFORMATION TO THIRD PARTIES

We will only disclose information to third parties as described in the credit union’s Privacy Policy and Agreement. Please visit our web site for this disclosure.

SYSTEM UNAVAILABILITY

Access to the Service may be unavailable at certain times for the following reasons: (1) Scheduled maintenance - There will be periods when systems require maintenance or upgrades; (2) Unscheduled maintenance - Service may be unavailable when unforeseen maintenance is necessary; or, (3) System Outages - Major unforeseen events, including, but not limited to: earthquakes, fires, floods, computer failures, interruptions in telephone service, or electrical outages, that may cause system unavailability. Arizona Federal will make all reasonable efforts to ensure the availability of the Service. However, Arizona Federal is in no way liable for the unavailability of the CU Online Electronic Statement Service or any consequential damages that may result.

OTHER LIMITATIONS OF LIABILITY

Only browsers listed on the "CU Online Help" page of the credit union’s web site are acceptable. You are solely responsible for the selection, installation, maintenance, and operation of your personal computer and software. The credit union expressly disclaims any and all liability as relates to the improper use of your personal computer and the transmission of data. The credit union is not responsible for any errors or failures due to any malfunction of your personal computer or software, or unsuitability of your personal computer or software, or any virus, or any problems that may be associated with the use of any Internet service. The credit union will notify you of any change to the software and hardware requirements needed to access this Service within an acceptable period. If you do not agree to the changes required, you may terminate the Service without charge.

TERMINATION OF AGREEMENT AND SERVICE

You may cancel this Agreement, terminate your Service with Arizona Federal at any time by notifying us either orally, via the Online Statement options within CU Online, or in writing, and discontinue use of the Service. The credit union may terminate its Service and this Agreement and Disclosure at any time by giving you advance notification via email.

GOVERNING LAW

This Agreement is made in Arizona and shall be construed and governed by the laws of the State of Arizona, without regard to its conflicts of laws provisions and to the extent that Arizona law is not inconsistent with controlling Federal Law.

AMENDMENTS

This Agreement may be amended by the credit union at any time at its discretion. You will receive any notice of amendments required by law via email.

EFFECTIVE DATE

This Agreement governs your use of the Service and becomes effective upon clicking “I Accept” during registration.

By clicking “I Accept” I affirmatively consent to receive statements and all other disclosures electronically, as stated in the “Agreement For Receiving Electronic Disclosures" section above and I acknowledge that Arizona Federal will cease the printing and mailing of future account and Visa statements to me effective the next statement processing date.