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- Enter your account number
and your TouchTone 24 authorization
code as your password. This
code was established at the
time you opened your account.
If this is unsuccessful or if you do not
remember the authorization code established,
please call (602) 683-1088
(or toll free 1-800-523-4603,
option 4) and one of our consultants
will gladly assist you with a password
reset. Assistance is available weekdays
from 8:00 a.m. to 6:00 p.m. and
from 9:00 a.m. to 1:00 p.m. on
Saturdays. You can also reset
your password at any branch
location.
- You will then be prompted
to establish a password for
future logins into CU Online.
This password is case-sensitive and must be between 6-12 characters long and contain at least one letter and one number. The password cannot contain symbols such as $,%,&,#, or spaces.
The password is valid for
120 days; you will be prompted
to change the password ten
days before it expires.
- Once your password is established
you will be prompted with
a screen that will ask for
your forgotten password information.
The forgotten password information
will allow you to reset your
own password incase you forget
it or are locked out of CU
Online.
- Select your three validation
questions and enter your answers
and email address. When the
questions are attempted, we
will send you an email letting
you know whether your forgotten
password validation was successful
or not.
- You will then be prompted to enter
your email address to receive the quarterly
Member
eVantage online newsletter.
- Welcome to CU Online account
access!
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